All our products are made-to-order. We do not hold inventory or stock. If you are unhappy with the items that you have received, please contact customer service by sending an email to firstname.lastname@example.org. Merchandise returned to the manufacturer without contacting customer service will not be processed correctly.
It is very important that you read the description of each item before you place your order. There is a sizing chart available on site so you can choose the size that fits you. It is also of equal importance that you provide us with the correct information before you finalize your order.
At this time, we do not accept returns for any reason because we do not hold inventory or stock for all items because they are made-to-order. If you wish to make a correction regarding your order, please contact customer service within 24 hours from the time you submitted your order form. We send your order information immediately to the production facility but if you contact us within the indicated timeframe, we will still be able to make your requested amendments.
On the other hand, if we shipped you the wrong item/s, kindly let us know within 2 days so we can send you the correct item/s. In the instance of our error, you do not have to return the item. You can keep it!
Refunds (if applicable)
HYPCAT gives refunds as Gift Card credits equivalent to the amount you paid (included shipping fees). You can use your Gift Card credits to purchase any other item/s from our store. You will be given Gift Card credits in exchange for any item that is damaged or has missing parts upon delivery.
Please place your order carefully. You must contact our support should you wish to cancel your order. Our CS staff will try to intercept the order before it goes to production. However, we do not guarantee we will be able to do so.
The best way to contact us is through email at email@example.com